Terms & Conditions
Please read these terms carefully before using ChataMart.
1.About ChataMart and VividBlock Limited
ChataMart ("ChataMart", "the Platform", "we", "us", "our") is a conversational commerce platform operated by VividBlock Limited, a company registered in England and Wales with its registered office at 53A The Kingsway, Swansea SA1 5HQ, United Kingdom. VividBlock Limited is the legal owner and operator of the ChataMart platform, including the website at chatamart.com, any associated mobile interfaces, and all related services. You can contact us at: support@chatamart.com
2.Acceptance of Terms
In these Terms, "Business" means any individual or entity — including sole traders, market sellers, service providers, and registered companies — that registers on ChataMart to list and offer products or services to buyers. By accessing or using ChataMart — whether as a Business, buyer, or visitor — you agree to be bound by these Terms and Conditions, our Privacy Policy, and any additional guidelines or policies referenced herein. If you do not agree to these Terms, you must not use the Platform. If you are accepting these Terms on behalf of a business or organisation, you confirm that you have the authority to bind that organisation to these Terms.
3.Eligibility
You must be at least 18 years of age to use ChataMart. By using the Platform, you confirm that you meet this requirement. If you are using ChataMart as a Business, you confirm that the business is legally registered and permitted to operate in its country of operation. ChataMart is available to businesses and buyers globally, subject to applicable laws and regulations in your country. We reserve the right to restrict access in certain territories at our discretion.
4.Business Accounts
4.1Registration
To list products or services on ChataMart, you must register as a Business and provide accurate, complete, and up-to-date information. You are responsible for maintaining the security of your account credentials.
4.2Business Obligations
As a Business, you agree to:
- Provide accurate descriptions, pricing, and images for all listed products and services.
- Fulfil orders promptly and communicate clearly with buyers.
- Comply with all applicable consumer protection, trading, and tax laws in your jurisdiction.
- Not list prohibited, counterfeit, illegal, or misleading items.
- Maintain a professional standard of conduct in all customer interactions.
- Honour any commitments made to buyers through the Platform or via WhatsApp.
4.3Business Verification
ChataMart operates a trust and verification system. Businesses may be asked to provide information to support verification. Verified status is awarded at our discretion and may be withdrawn if inaccurate information is found. Verification does not constitute an endorsement by VividBlock Limited.
4.4Account Suspension
We reserve the right to suspend or terminate Business accounts that violate these Terms, receive sustained negative feedback, engage in fraudulent activity, or fail to meet the standards of the Platform.
5.Buyer Use
Buyers may browse businesses, products, and services on ChataMart without registering. To place an order, buyers may be required to provide contact details. By placing an order, buyers confirm that the information provided is accurate and that they intend to complete the transaction. ChataMart facilitates the connection between buyers and Businesses but is not a party to transactions. The contract for any purchase is between the buyer and the Business directly.
6.Products, Services and Listings
Businesses are solely responsible for the accuracy of their listings. ChataMart does not verify or guarantee the quality, safety, legality, or availability of any product or service listed on the Platform. Buyers deal with Businesses at their own discretion and should exercise reasonable judgement. ChataMart reserves the right to remove any listing that violates these Terms or applicable law, without notice.
7.Orders and Payments
7.1Order Process
Buyers may initiate an order through the ChataMart platform. Businesses are responsible for confirming, processing, and fulfilling orders. ChataMart provides the infrastructure for order management but does not fulfil orders on behalf of Businesses.
7.2Payments
ChataMart facilitates payment through supported payment methods, which may include bank transfer, card payment, and other local payment options, via integrated third-party payment providers. Payment terms for each transaction are set by the Business and must be clearly communicated prior to purchase. VividBlock Limited is not responsible for payment failures, disputes between buyers and Businesses, or losses arising from payment transactions. Any concerns about a specific payment should be raised with the relevant payment provider.
7.3Refunds and Disputes
Refund and return policies are set by individual Businesses. Buyers should review a Business's stated policy before purchasing. ChataMart does not guarantee refunds or act as a mediator in payment disputes, but we may assist in facilitating communication between parties.
8.WhatsApp and Messaging
ChataMart integrates with WhatsApp Business to enable Businesses to communicate with customers and manage orders through WhatsApp. By registering as a Business or initiating contact through ChataMart's WhatsApp-connected features, you consent to receiving messages through WhatsApp in connection with your account and transactions. WhatsApp messaging through ChataMart is subject to WhatsApp's own Terms of Service and Privacy Policy, operated by Meta Platforms, Inc. ChataMart is not affiliated with, endorsed by, or otherwise connected to Meta Platforms, Inc. or WhatsApp. You may opt out of marketing messages at any time by responding STOP to any message or by contacting us at support@chatamart.com.
9.Prohibited Conduct
When using ChataMart, you must not:
- Use the Platform for any unlawful purpose or in breach of applicable law.
- List, sell, or promote prohibited, counterfeit, stolen, or dangerous goods or services.
- Engage in fraudulent, deceptive, or misleading conduct.
- Impersonate any person or entity, or misrepresent your affiliation with a business.
- Scrape, harvest, or systematically extract data from the Platform without our written permission.
- Attempt to gain unauthorised access to any part of the Platform, its servers, or connected systems.
- Send spam, unsolicited messages, or any communications that violate applicable messaging laws.
- Post content that is defamatory, hateful, discriminatory, or in violation of any third party's rights.
10.Intellectual Property
The ChataMart name, logo, branding, platform design, and all associated content are owned by or licensed to VividBlock Limited. You may not use, reproduce, or distribute any ChataMart intellectual property without our prior written consent. By posting content on ChataMart (including product listings, images, and descriptions), you grant VividBlock Limited a non-exclusive, royalty-free, worldwide licence to use, display, and reproduce that content for the purpose of operating and promoting the Platform. You retain ownership of your content.
11.Disclaimer of Warranties
ChataMart is provided on an "as is" and "as available" basis. To the fullest extent permitted by law, VividBlock Limited makes no warranties, express or implied, regarding the Platform, including but not limited to its fitness for a particular purpose, availability, accuracy, or freedom from errors.
12.Limitation of Liability
To the fullest extent permitted by applicable law, VividBlock Limited will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, ChataMart. Our total liability to you shall not exceed the greater of £100 or the total fees paid by you to VividBlock Limited in the three months prior to the claim. Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
13.Indemnification
You agree to indemnify, defend, and hold harmless VividBlock Limited, its directors, employees, and agents from and against any claims, losses, damages, costs, or expenses (including reasonable legal fees) arising from your use of ChataMart, your breach of these Terms, or your violation of any applicable law or third-party right.
14.Third-Party Services and Links
ChataMart integrates with third-party services including payment providers, messaging platforms, and backend infrastructure providers. These services are governed by their own terms and privacy policies. VividBlock Limited is not responsible for the conduct, content, or policies of any third-party service.
15.Modifications to the Platform
VividBlock Limited reserves the right to modify, suspend, or discontinue any part of ChataMart at any time, with or without notice. We are not liable to you for any modification, suspension, or discontinuation of the Platform.
16.Termination
You may stop using ChataMart at any time. If you are a registered Business, you may close your account by contacting support@chatamart.com. VividBlock Limited may suspend or terminate your access to ChataMart at any time if you breach these Terms or engage in conduct that we determine is harmful to the Platform or its users.
17.Governing Law and Jurisdiction
These Terms are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, unless you are a consumer resident in another jurisdiction in which case the mandatory consumer protection laws of your country may also apply.
18.Changes to These Terms
We may update these Terms from time to time. Where the changes are material, we will provide notice through the Platform or by email where possible. Your continued use of ChataMart after any changes constitutes your acceptance of the updated Terms.
19.Severability and Entire Agreement
If any provision of these Terms is found to be unenforceable or invalid, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will remain in full force. These Terms, together with our Privacy Policy, constitute the entire agreement between you and VividBlock Limited in connection with ChataMart.
20.Contact
Email: support@chatamart.com | Website: https://chatamart.com | Postal: VividBlock Limited, 53A The Kingsway, Swansea SA1 5HQ, United Kingdom